Question 1

What is the minimum hair length for your hair services?

Accepted Answer

To be serviced, your hair must be at least 4" all over (about the length of your middle finger). All clients are expected to arrive to their appointment(s) with their hair BRAID READY: thoroughly shampooed, completely blown out and product free - NO GREASE, OILS, GEL, EDGE CONTROL, etc.* A SMALL TOOTH COMB MUST BE ABLE TO GO THROUGH YOUR HAIR EFFORTLESSLY FROM ROOTS TO ENDS. Hair that is not prepared is subject to have a Blow Out Fee added to their service. Unclean, matted/tangled hair will be denied services and a Cancellation Fee will be applied.

Question 2

What is the policy on unprepared hair?

Accepted Answer

Please understand that arriving to your appointment with unprepared hair will delay your service 30-60 minutes. This will delay my day, as well as appointments that may come after yours. If I have to delay someone else’s service, I’m affecting their time and their day.

Question 3

What is the cancellation policy?

Accepted Answer

You will not be charged if you cancel at least 24 hours before your appointment starts. Otherwise, you will be charged 50% of your total service price (including the paid deposit) for late cancellations. ACCOMMODATIONS CAN BE MADE FOR EMERGENCIES ONLY.

Question 4

What is the no show policy?

Accepted Answer

You will be charged 100% of your service cost if you fail to fulfill your scheduled appointment. Your nonrefundable, nontransferable deposit will also be forfeited.

Question 5

Am I able to bring an extra guest?

Accepted Answer

ABSOLUTELY NO EXTRA GUESTS UNLESS SERVICES ARE BEING RECEIVED. One-on-one services are provided. One parent/guardian (an adult only) may accompany a child with a scheduled appointment (FIRST APPOINTMENT ONLY). Otherwise, they may be dropped off.

Question 6

What is your availability?

Accepted Answer

Appointments are available weekly only every Sunday at 12 noon. Grey dates are either booked, unavailable or the duration of the service exceeds the available time slot for the current week. NO, I AM NOT BOOKED FOR THE YEAR.
 
Sunday - Closed
Monday - Friday - 8 am - 4pm
Saturday - Closed 
 
VIP, After Hour and Saturday appointments may be booked for an additional fee along with the initial service cost. Please understand, this does not guarantee you will receive an appointment. It is strictly based upon my personal availability. You must contact Kourt's Klassy Kreations directly when inquiring about VIP, After Hour and Saturday services.